Creative, Schmeative. Impact Rules!

That may seem an odd sentiment for a creative agency. Especially since there is nothing we enjoy more than taking words and pictures and bringing them to life in new and exciting ways. But we do expect our creations to turn people’s heads. And we love it when what we created sticks with our audience, and changes they way they think.

We just found out that this year we turned more heads than even anyone had anticipated for The Orange County Transportation Authority (OCTA). They asked us to use Rideshare Week to kick off a first-ever, year-long, cohesive, sustainable alternative transportation message that would excite commuters about using OCTA’S alternative transportation initiatives. We made it our goal to get solo commuters out of their cars and into busses, trains, vanpools, carpools, biking walking. Specifically OCTA asked us to increase participation in their annual Rideshare Week program by 15% – a 5% increase over their previous year’s increase of 10%.
 “No problem,” we lied, and we immediately set out to solve the problem. We scoured OCTA’s Awareness and Attitudes Studies, boarding reports, ridership trends, boardings, StationLink routes, and National Transit Cooperative Research Program (TCRP) studies. Bit by bit we laid the foundation for the core message that would unite all the promotions, marketing events, materials and interactive resources for this year-long campaign. Taking our cue from TCRP studies, we designed this campaign to appeal to commuters directly, (rather than corporate transportation coordinators) for maximum impact.
To attract commuters from all walks of life, we created a heroic silhouette that was ageless and raceless: an illustrated everyman who set the style and branding image for all the promotions to come for the rest of the year. All the graphic elements promoting the Rideshare program were designed to be visually stimulating, compelling and memorable. Simple yet elegant icons of transportation gave equal weight to all the alternative transportation options.
OCTA named the hero image the “Ridesharer.” This campaign image appeared in all media, in print, on busses, on workplace posters, postcards and handouts, as well as on the web, on Powerpoint presentations and in email blasts, to reinforce the central message of empowerment no matter where the audience was or where they were looking.
Additionally, in accordance with the TCRP findings, OCTA’s VanPool effort was made easier for commuters with our interactive Seatfinder application which made joining existing vanpools and establishing new VanPools vastly easier.
When all of the figures were compiled and analyzed, the overall effectiveness of the 2011 Rideshare Promotion Campaign was remarkable. There was a 134% increase in pledges over the previous year, and it turned out to be the most effective Rideshare promotion ever. As an added bonus, vanpool participation nearly doubled even before the beginning of the vanpool week promotion.
Speaking from a “creative” point of view, impact is what it's all about.

One and a Half Months in 4 Minutes and 27 Seconds

Every move is fraught with delays. Trucks are late. Things get broken, lost, misplaced or (the politically correct word for:) stolen. Everyone expects this. Everyone deals with it. You just double the estimated amount of time predicted and learn to live with it.  It takes a lot to make a move truly "memorable."
Welcome to a memorable move. Between rebuilding two offices, resetting a contractor's broken finger and two broken toes, a bout with the flu for most of the crew, plus old plumbing, ducting, electrical and a monster ethernet network nightmare, our move of just under 7 blocks took almost exactly 2 1/2 months to complete. You have to laugh. 

Moving out of The Palace Livery and into the Original Chamber Building leaves us Unstabled.

Our new home, the original Chamber of Commerce Building is in one of the most beautiful buildings in the City. Constructed in 1906, it is a prime example of Beaux Arts architecture and the first "modern" steel frame building in all of Pasadena, and one of the first west of the Mississippi. It was also revolutionary in its design. The office towers were designed to maximize the effect of natural breezes for cooling. The U-shaped design surrounded a central atrium that assured there was always a shaded section at all times of the day. The central atrium was used mainly for deliveries, but was also a light and airy place to relax during hot and hectic days. The flow-through design utilized windows on the outside with transoms over the internal doors to make the most of the slightest breeze.

In 1988 this building was the first home to Pasadena Advertising (then The Pasadena Agency), We were one of the first tenants of the Chamber Building after a complete restoration by our good friends Gene and Marilyn Buchannan, and it marked the beginning of a long association with hundreds of other visionaries and developers dedicated to the restoration of Old Pasadena. A success story we are immensely proud to have been a part of.

As for the move itself, it was exciting, frustrating, educational, occasionally painful (and, of course, smokey), and ultimately extremely rewarding.  Or, in short.

We've decided never to move again. =)

Our New Old Home Sweet Home

We’ve moved. We went through miles of tape and enough boxes to build a cardboard super highway to the moon. After 17 years – even in a renovated livery stable – it's amazing what you can amass.
Now from our humble stable, we’ve moved into one of the grander examples of Beaux Arts architecture in Southern California. Our new offices, at 117 E. Colorado Boulevard in the heart of Old Pasadena, are a part of history. In 1906, ironically the year of the great San Francisco earthquake, this was was the first steel framed building in Pasadena, and one of the first west of the Mississippi.

The original Chamber of Commerce Building in the early 1900's with the Red Cars on Colorado Blvd.

This innovative building fell into disrepair along with all of what is now Old Pasadena in the 60's and 70's. For decades, the only traffic on Colorado Boulevard was drug traffic. However, in 1986, Gene and Marylyn Buchanan completely renovated the building, enclosing the central atrium, making the most of the building’s natural “green” cooling structures with the addition of air conditioning and thermal venting. It was an auspicious beginning to what is today Old Pasadena. It was a part of an effort embraced by hundreds of concerned citizens who joined together to rehabilitate the old downtown to it’s former glory.

The Chamber of Commerce Building Today with the same charm, but with a helipad on the roof.

It was also a new beginning for Pasadena Advertising (then The Pasadena Agency), as it was our first professional building after we moved out of the office over our garage. We were one of the first tenants of the old Chamber of Commerce Building, and it marked the beginning of a long association with the rebuilding and maintenance of Old Pasadena.

Suite 165, the (almost) finished lobby of Pasadena Advertising Marketing Design

You can read the whole story on our website, Where we Work page. Of course you are welcome to visit at any time. Just give us a call at 626-584-0011, and we will take you on a tour.

Bike-To-Work Week, er, Month, um, Year

The Orange County Transportation Authority Bike to Work promotion officially starts Sunday, April 29, 2012 with a bike festival in Huntington Beach. However, National  Bike Month has to wait its turn for another 2 days, because it, officially, only happens in the month of May. 

Our National Bike Month Poster for OCTA

For years, this celebration was widely known as Bike To Work Week (which is still going on). This month, Bike To Work Week is May 14 - 18. However this is the year that OCTA asked us to use the month of May to kick off a year-long effort to get people out of their cars and onto their bikes to go to work, to shop, to school and to play. And while I'm sure a substantial number of you reading this are shaking your heads saying, "No that's impossible," I have to remind you that I have been doing it for over 17 years. And I know that some of you must be thinking, "Well, that all well and good for you young folks, but I'm too old for that." Fine. Then, using my age as a guideline, if you're over 67, you can use that excuse… at least for another year.

Everyone at Pasadena Advertising is proud that we were chosen to be a part of this effort, and OCTA is doing their best to make this year's program truly excel. Their theme this year is "anyone can bike" (as I believe I have proven myself). And among the benefits they are pointing out, the cost savings alone should provide more than a little motivation. The savings amount to thousands of dollars a year. In this economy, that is huge. But another benefit of course is health. For those of us who work so hard we can't find time to get to the gym, how about getting in a one-hour workout in 20 minutes?

My 6-mile round trip to the office by car is about 40 minutes. The round trip by bike, is around an hour. So in just an extra 20 minutes a day, I get in a full hour's workout. And I don't stand in line. And I don't have to put up with people using my soap, shampoo, towel, and whatever else they accidentally get their hands on. And did I mention that I can vary my route and enjoy a different ride every day? And that it's free?

So dust off your bike, and give your car a rest. Have fun.  Get healthy.  Click here for more information about OCTA's National Bike Month celebration. 

Why I bike

Pasadena Advertising is currently designing the "Bike to Work" promotion for Orange County Transit Authority, and it is not only an exciting project, it inspired me to explain what over a decade of biking to work and beyond has meant to me:

Why I bike

I bike to work

to shop
to play
to get away.
to get from here to there,
to feel the road
the rush of air
racing through my helmet
whistling in my ears.

I bike to hear the music

of the pavements
parks and river paths
back roads and byways
unique to every landscape
on my way.

I bike for all the sights to see

on quiet morning city streets
and barely used back roads.
I nod to runners, walkers
dogs and fellow bikers.
as I lean into headwinds
and focus on the safest path
down a long and winding stretch.

On weekends I ride far and wide

to feel my body bend
and muscles strain
to overcome the uphill climbs
to push myself through flats and turns,
and kaleidoscopes of neighborhoods

as landscapes pass me by.
From sun-swept early morning glories
through the white washed blues of afternoons.
into reddened evening orange hues
in a fading dance of shade and shadow.

And almost every weekday,

I bike to work
for fun
for health
for that natural burst of energy
that helps me through the day
from my arrival at my desk
until the sun's departure.
Then on my uphill homeward ride
with every pump and push and pant,
the cares of office
work and worries melt away.

The icing on the cake is when I bike,

         I clean the air
         and clear the streets,
         free up spots in parking lots
         have a laugh at the price of gas
         tone my heart and legs and lungs
         And in some small way
         share my choice of health with
         everyone who breathes.

The San Gabriel Valley Sees the Future is On Track

Lookie, lookie. Our interactive maps for the Foothill Extension Authority just went live.

The Azusa interactive map highlights Gold Line station locations and designs, connecting bus routes, bike routes and the walking radius from each station.

On November 29, the Metro Gold Line Foothill Extension Construction Authority posted six new interactive maps we created here at Pasadena Advertising Marketing Design. They all show how easy it is to use bus routes that serve local neighborhoods to connect to the Gold Line, and also display bike routes, local landmarks and attractions, and walking distances from each station.
Now residents of the next five cities on the Gold Line route can get a preview of the full potential that the Foothill Extension can have on their lives. They can visualize how they get to and from Gold Line stations or to their final destination, and how much more productive they can be using light rail over riding solo in their cars.
With a click or rollover, each city’s residents can see not only how the Gold Line connects to their neighborhood bus routes, but also how it connects their neighborhoods to the rest of the San Gabriel Valley – all the way to downtown Los Angeles.
The interactive maps that the Foothill Extension Construction Authority released today cover all six stations in the five corridor cities along the Foothill Extension from Arcadia to Azusa. The maps – located on the city pages of the Authority's website - highlight many of the important points of interest along the 11.5-mile segment currently under construction.
 “The excitement in the Foothill Cities is growing, and we wanted to create maps that graphically displayed the promise of what is to come,” explains PAMD owner and President Suzanne Marks.
The maps are easily accessible by clicking on the interactive map links on the city pages of Arcadia, Monrovia, Duarte, Irwindale, and Azusa stations, at the foothillextension.org site.
Construction has already begun, and now the future is in sight.
A little background information:
PASADENA Advertising, Marketing & Design is an award-winning, woman-owned, creative advertising agency located at 51 W. Dayton St. in Old Pasadena.  Owners Suzanne Marks (member WBE) and Tony Nino have a long history of public service including support of Public Education and the American Cancer Society. Tony currently serves on the Old Pasadena Management District board and Suzanne is the marketing chair of the Boy Scouts of LA board.

Celebrating, Old Pasadena

Speaking as a totally unbiased Marketing Director at Old Pasadena Management District (OPMD), I have to say… Old Pas knows how to have a good time.

This month alone we’ve got the ongoing “Locals Only” Thursday specials with great savings throughout Old Pasadena for anyone who lives or works anywhere in Pasadena. And on Sunday the 16,th we are holding our annual Cultural Dance Festival from 1:00-6:00 p.m… Which oh by the way, is FREE… and everyone’s invited. And of course this is the first week of “DineLA,” and six of our restaurants are participating: La Grande Orange Café, POP Champagne & Dessert Bar, Quadrupel Brasserie, Sushi Roku – Pasadena, The Melting Pot on Colorado, Vertical Wine Bistro, Villa SORRISO and Yujean Kang's Gourmet Chinese Cuisine.

That not enough to celebrate? Let’s talk Halloween. From Saturday, October 22 through Monday, October 31, there are stunningly Spooktacular activities going on throughout the district: kids pumpkin decorating, store-to-store trick-or-treating, costumed characters “meet and greet,” and free outdoor screenings of Monsters Inc. and Corpse Bride. Still not satisfied? How about free haunted photos, a kid-friendly haunted house tour, and more!  

There's a lot happening all over town, starting at One Colorado.

Halloween eve, Monday the 31st, features free store-to-store trick-or-treating at over 75 stores and restaurants in Old Pasadena starting at 4pm. There’ll be a variety of festive candy and confections for all the little ones.  Free caramel apples will be given out on Colorado Blvd and at One Colorado Courtyard kids can get free haunted professional photos against a festive background among hundreds of pumpkins.  One Colorado is also the site of free outdoor screenings of “Monsters Inc.” at 6pm and Tim Burton’s “Corpse Bride” at 8pm. And for a little variety, you can meet and greet various popular Halloween costumed characters who will be roaming Old Pasadena on Halloween evening. 

And for those who love a little Halloween Horror, up-close-and-personal, the Old Town Haunt, Pasadena’s award-winning scary haunted house is back, dwelling in the basement of the historical Union Savings Bank Building where rumor has it, mysterious occurrences have taken place in the buildings’ deadly 109 year history Now the building is open to the public for chilling tours into the catacombs where ghosts and goblins meet from 7 pm-12 am. A lights-on, child friendly tour and walk-thru is also available from 12pm-4pm on Sunday, October 30. 

So, celebrate the SPIRITS of the season with us in Old Pasadena. You’ll have a frightfully good time.

Doing businesses good

Over ten thousand visitors gathered for the wildly popular “Make Music Pasadena.”

On Wednesday August 17, at our OPMD first Marketing Committee meeting after measuring the success of “Make Music Pasadena,” we held an informal roundtable on the most effective ways to attract and retain customers. As the head of Marketing, I was specifically interested in how OPMD’s efforts were making the merchant's efforts easier. But we didn’t exactly ask that question. Thank goodness.

We asked, “What has worked best to attract and retain customers for your business?” The overwhelming answer was “Customer Service.” All the merchants around the table agreed. Everyone was eager to share what had worked, and, even more emphatically, what had not worked for them in their own businesses. This promised to be much more interesting that what we had originally intended, so we listened and learned.

“Paying attention to the little things,” was a common theme shared by business owners and managers from the diverse group at the table from The Melting Pot restaurant, Lula Mae boutique gift shop, Vertical Wine Bistro, Le Grand Orange Café and the One Colorado development. Another common theme was rewarding locals, residents and employees alike who spend time in Old Pasadena. The more personal the approach, the better.

On the other hand, impersonal discount aggregators such as Groupon were roundly dismissed. Customers who came in to use their Groupon discounts were almost never seen again. To make matters worse, the merchants only received 25% of the value of the service or merchandise and the 8 ½ x 11 computer print-out coupons were perceived as tacky and awkward to use. According to Online Media Daily, we weren’t the only people to notice.

Personal coupons, and targeted neighborhood discounts such as Lula Mae’s “Lula Bucks,” Le Grand Orange’s Monday and Tuesday Neighborhood Nights, Vertical Wine Bistro’s Burger Night Thursday and Melting Pot’s Rewards Program paid off consistently with a wealth of return customers. And unlike Groupon customers, local customers taking part in local restaurants' promotions tipped their waiters.

When we finally asked our merchants if the OPMD events helped them, they were effusive with their praise. “Make Music Pasadena,” “Pasadena Restaurant Week,” “Summer Film Festival” “Happy Hour Week” and our “Art Night” entertainment had all positively affected business. Everyone was excited about the “Locals Only Thursday” promotion running in September and October. In fact over 50 Old Pasadena businesses have signed on to be a part of it.

Personal touch. Customer Service. Catering to friends and neighbors. As much as we at OPMD would like to believe that we are the driving force in Old Pasadena business, apparently doing good business is still what does businesses the most good.

Here Comes The Neighborhood!

Open the doors and seize the day. That’s what they’re doing in Old Pasadena every Thursday for the months of September and October. Over 50 Old Pas merchants will offer special discounts and promotions to Pasadena residents as well as those who work in Pasadena during Old Pasadena’s Locals Only Thursdays.

From the home page of the website to signs throughout the district, locals are directed to savings

Due to the success of last year’s event, Locals Only Thursdays is being extended to two months this year beginning September 1.  We fully expect to draw thousands of Pasadena residents, business people and employees to Old Pasadena to enjoy a wide range of in-store giveaways and promotions.

Restaurants; stores; coffee, tea and dessert shops; spas and beauty salons throughout Old Pasadena are offering special giveaways and exclusive savings including Banana Republic, Forever 21, The Body Shop, Verizon Wireless, Eileen Fisher, The Sofa Company, The Luggage Room Pizzeria, Stats Floral Display, Vertical Wine Bistro, Lula Mae, Distant Lands and Sushi Roku, among others. They are offering thousands of dollars in savings and many are offering free gifts to customers.

As head of the Old Pasadena Management District Marketing Committee, I get to congratulate Kershona Mayo for her excellent work in organizing this event, and Janet Swartz for her online marketing. I love how good they make me look. Wow times 2. But in truth, we really do have a lot of great stuff to work with.

Old Pasadena has always been a great place to live, work and shop, and now, it’s even better.   For more information including a download of all the exclusive special offers, giveaways and promotions please visit www.oldpasadena.org/localsonly.

Pasadena Heritage Honors Us

Tony Nino, Rhea Roberts, Steve Mulheim, Hanna Wood, Suzanne Marks, Marilyn Buchannan

After 40 years of friendly enmity, the Pasadena Heritage Society held a gala evening at the Green Hotel in Pasadena to honor the hundreds of builders, architects, developers, civic organizations, city leaders and volunteers who stood in the way of the wrecking ball, and saved Old Pasadena. They called us The Guardians of Old Pasadena, the people who managed to turn a desolate slum into one of the most popular downtown areas in Southern California in less than thirty years. As past chairs of the Old Pasadena Management District, Suzanne and I were proud to be a part of it.
Rebuilding was not an easy task, and things often got testy. In fact, all of us being honored had often disagreed with Pasadena Heritage, sometimes strenuously, over how much development was too much, and how much control property owners had over their properties. However, as one of the honorees, my friend and mentor, Jim Plotkin pointed out, “We never fought each other. No matter how much we might have disagreed, we always fought on the same side for the same vision: a vital, restored, reinvigorated Old Pasadena.”
It was a fight we nearly lost even before we ever began. As Donald Shoup and Douglas Kolozsvari wrote in “The High Cost of Free Parking,” Old Pasadena had turned into a classic skid row, “known mainly for its pawn shops, porn theaters, and tattoo parlors.”

From online archives of Old Pasadena

The City’s solution was draconian, tear it down and start anew… according to 1970’s standards.

From “The High Cost of Free Parking,” Donald Shoup and Douglas Kolozsvari

The Arroyo Group and some helpful friends at the City Council joined Pasadena Heritage to fight long and hard to bring that destructive effort to a stop, and they succeeded. But even after they’d won, and wrecking balls were safely stowed away, someone had to step up and physically build the vision they’d had. That’s when the property and building owners, developers and builders stepped up to restore the crumbling facades that had fallen into such sad disrepair. Their contribution was represented by Jim Plotkin, but also included Gene and Marilyn Buchanan, Francine Tolkin, John Wilson, Danny Mellinkoff and many others. Once the restoration of the faded architecture began to return to it’s former glory, there came the daunting task to make Old Pasadena profitable again.
A number of Old Pasadena business development organizations were formed to coordinate this Herculean effort, including today’s Old Pasadena Management District (OPMD). At first we met in the refurbished Chamber of Commerce building at Arroyo and Colorado, because there was no place for Old Pasadena advocates to meet.  Of course, at the time, there wasn't really an Old Pasadena. But there was Bruce Ackerman, President of the Pasadena Chamber of Commerce. He not only let us meet there, he acted as referee when this contentious band he had invited in every month would ... disagree. Heatedly. Repeatedly. Somehow, he took our passion and turned it into action.
Within ten years, reconstruction was accompanied by revitalization. Events were organized to introduce new visitors to this brand new Old Pasadena. A movie theater was built to reinvigorate nightlife. A slumlord got kicked out of his building, and the last island of decay within our 22 blocks, was rebuilt. And in an epiphany of counter intuition, a parking plan was devised to bring more customers into the district, raise money for the district and encourage employees to park off of the main business streets to make room for shoppers. The secret? Parking meters. In combination with 90-minute free parking in parking structures, more visitors stopped, shopped, ate and played than ever before. The solution was so successful, it fills the pages of “The High Cost of Free Parking,” by Donald Shoup and Douglas Kolozsvari.
Five years ago, OPMD took over management of the parking structures from the City. We cleaned them up, made them safer, kept the prices low and offered 90-minutes free parking. In our first full year, we took the annual earnings from $5000 a year to $500,000 – yes, 100 times better. Last year, at the height of the worst recession in 60 years, we made $1.7 million. Our lots were so successful, some in the City tried to take them back. Instead, we are slated to take over two more structures. In Steve Mulheim's two minutes at the dinner, he didn't have time to mention that.
Today, as the economy rocks and reels, the same Old Pasadena that was born in adversity, continues to thrive. But now, OPMD can support our developers, building owners, merchants, and restaurants with a level of marketing that vastly exceeds our miniscule budget. Our events have grown so popular that sponsors stand in line to support them. Our web site gives all of our stakeholders their own unique page or provides links to their own sites. Our social media programs have proven so popular that now even referral sites like Yelp have joined our pool of sponsors whenever we hold an event.

OPMD Website supports our merchants and directs our visitors.

We thank Pasadena Heritage Society Executive Director Sue Mossman for a very special evening. And in turn, we thank them, and each and every one of our predecessors for helping to take these 22 blocks from the brink of obliteration to where it is today. Thank you for honoring us. Thank you for being a part of us. We look forward to working together for our future.

Mobile Commerce: HUGE or tiny. Yes!

Two MediaPost articles caught my eye this morning. One on M-Commerce derided the minuscule $6 billion in sales that retailers can expect this year from mobile sales, and projected a paltry $31 billion by 2016. The other on SmartPhone data use, trumpeted that smartphones had almost doubled their data access over the last 12 months from 230 MB to 435 MB - and that's not counting tablets and e-readers.

On the face of it, those numbers don't seem to add up. While data use rises exponentially, mobile sales creep up arithmetically. You have to wonder if those two writers even speak to each other… until you notice that they are one in the same, Mark Walsh.

However, when you read further down in Mark's M-Commerce story, two paragraphs jump out at you:

Despite rising smartphone adoption and the burst to roll out new mobile payments, mobile "shopping" often isn't about buying. When consumers use their phones, it's usually to get product information or compare prices -- rather than actually completing a transaction. Shopping never ranks high on any list of Web activities.
Furthermore, retailers are not spending much to optimize their sites for mobile. They are also confused about the best way to approach the medium -- the mobile Web versus apps conundrum. While most retailers have not pursued apps, the potential for location-based services and other tools enabled by more sophisticated devices cannot be ignored.

So, it's not the technology or the adoption rate that is curtailing mobile commerce, but rather Retailers' inability to keep up with the technology. In fact, Marks writes, the "innovation is likely to drive paralysis" as retailers struggle to find vendors and partners who understand this rapidly changing landscape.

Part of the conundrum is that mobile commerce isn't as much about electronic purchasing as it is about in-store shopping. In lieu of those bygone days of knowledgeable human assistance, people use their phones to compare products and prices. Most retailers are singularly unprepared for the convergence of e-commerce and in-store interaction. And many consider their in-store and e-commerce (mainly web) departments as competition.

Ironically, in this economy, when retailers have the least time and money to spend straightening that out, those who spend the most, most wisely, will spring ahead of the others.

IMHO
Tony Nino
Pasadena Advertising Marketing Design

WINNNINGGGGG!

No, really. We won!

Pasadena Advertising Marketing and Design, working with Green Street Ads, has won a yearlong contract with the Orange County Transportation Authority (OCTA) to get people to give up riding alone in their cars. Our silent partner is of course the oil companies whose 4-bucks-plus for a gallon of gas is an excellent motivator to get solo drivers to strongly consider alternatives.

In the spirit of full disclosure, I admit I’ve been into alternative transportation for well over a decade. It all started off with riding my bike to work one day every week, then two days, then three, four and finally five. Now I get in between 60 and 100 miles every workweek depending on the weather and whether or not I have time to take a loop around the Rose Bowl. In addition to staying in shape and looking smashing in Spandex (as long as you keep your eyes closed). And I figure I’ve saved between $2,500 and $3,000 a year in gas. Those alone are not bad motivators.

For this contract, we are working together with fellow biker and long-time cigar buddy John Espinoza and his crew at Green Street Ads. We’ve worked together before on projects for Old Pasadena Management District and the Pasadena Department of Transportation. OCTA promises to be even more interesting. They have a great story – beginning with a wealth of alternatives to driving solo: Standard bus and rail services, a robust “Share the Ride” ridesharing database, a vanpool program, very efficient carpool matching services, employer transportation plans, and an extensive network of bike paths, lanes and routes. And they’re open to having fun.

Fun is good. Fun is a key ingredient to success in many media, but social media most of all.  With Facebook, Twitter, podcasts, blogs, and YouTube, the more fun, the more powerful the impact. If we make real fun an integral part of our events and promotions, that can play out in other media as well, and OCTA has set its sights on a broad media mix. We’ll be in traditional and electronic media ranging from print and broadcast to billboards and bus shelters, as well as in some pretty unconventional places. Drivers in Orange County are going to find our message in front of their eyes no matter who or where they are.

Our first meeting is July 1st.  Can’t wait.

The Story of Kelly Mitchell

Every expectant mother has doubts. Will she be a good mother? Will she make the same mistakes her mother made? How can she protect her baby from harm? Never do expectant mothers ask what happens if an undiscovered brain tumor threatens both her life and the life of her baby, or whom does she turn to for help.

Well into her seventh month, Kelly Mitchell began experiencing symptoms that were way beyond anything her mother had ever warned her about. Beyond the nausea, daily milkshake cravings, and frequent bathroom visits, she began to encounter severe memory lapses and loss of vision. After visiting numerous doctors and specialists, an MRI revealed a terrifying development. She had a Craniopharyngioma, a benign brain tumor that, while not cancerous, was approximately the size of an avocado. She desperately needed a craniotomy, an hours-long, open brain surgery that would threaten the life of her unborn baby.
In this video, Kelly tells the story of her journey through this terrifying time. She felt her memory slipping away and her vision fading with each passing day. Her neurosurgeon, Dr. Charles Liu, USC Keck School of Medicine, explains the issues surrounding the precise timing necessary for the Pterional Craniotomy to save the lives and quality of life for both mother and baby. Setting the exact date was crucial, and there was virtually no room for error. He worked closely with her OB GYN to determine the earliest possible date to deliver her baby, and leave enough time for  surgery before the ever-increasing pressure of the growing tumor caused irreparable brain damage. 
This is just one of thirteen videos: true stories of normal, healthy people whose everyday lives were suddenly shattered by catastrophic medical emergencies no one could predict or prepare for.  The patients themselves tell their stories of survival with the help of their doctors: the neurologists, neuroradiologists and neurosurgeons of the Keck School of Medicine at USC.
This is the kind of information my wife and I wished we'd had when our daughter’s life was nearly ended by a brain hemorrhage in Scotland in 2007. We spent hours pouring over the Internet scouring all the information we could find on aneurysms and the treatment, coil embolization. Most of what we found was so arcane and technical that we could not truly grasp what was happening. We created these videos for people like us – people who need immediate answers, to urgent questions, in idioms they can easily understand.
With these videos at their fingertips, patients, friends and families dealing with life threatening neurological threats will finally have a place to turn for practical answers that they can understand.
For more information contact USC Neurosurgery.

These videos were conceived and produced by Tony Nino and Suzanne Marks at Pasadena Advertising Marketing Design. The director and DP was James OKeeffe and the editor was Peter Bayer.

COMING SOON: Thirteen Stories

It sounds just too, too theatrical.

Thirteen Stories
Everyday people face catastrophic attacks by invisible killers.

But that is exactly what we are about to post on YouTube. Except these horror stories aren’t epic cinematic attacks by aliens or terrorists or criminals or pod people, but simply normal people betrayed and under attack by their own bodies. A talented teenage girl has her budding singing career shattered by a mysterious and devastating, cerebral hemorrhage. A father collapses in front of his 3-year old daughter, the victim of a spinal tumor. Intractable epilepsy steals 11 years of life from an innocent young girl. An actress and writer has to face the imminent failure of her aneurysm treatment and subsequent loss of her language and memory.

Real survivors of life threatening conditions tell stories of that anyone can understand.

These are stories of normal, otherwise healthy people whose everyday lives were suddenly shattered by catastrophic attacks of conditions no one could predict or prepare for.  The patients themselves tell their stories of survival with the help of their doctors: the neurologists, neuroradiologists and neurosurgeons of the USC Keck School of Medicine.
The inspiration for this series was derived from my own family’s experience when our daughter (the actress and writer above) was struck down by a burst aneurysm in Scotland in 2007. The resulting hemorrhage devastated her Brocca’s area and robbed her of her speech and ability to read. At that time, her mother and I were so ignorant of what exactly an aneurysm was that we actually asked the surgeon over the phone if it was serious. He answered with an unequivocal “Yes!”  Nineteen hours later, we were by her bedside when she woke up from her 11-hour surgery in Edinburgh.
We spent hours pouring over the Internet scouring all the information we could find on aneurysms and the chosen treatment, coil embolization. Most of what we found was so arcane and technical that, even though we ourselves had long worked closely with doctors, we could not get a firm handle on the full implications of what was happening. We realized that if even we had trouble understanding, then there were an enormous number of others even more lost than we were. We set out to find a remedy for that.
In these videos, patients and doctors speak for themselves, in their own words, directly to other patients with similar conditions, and their friends and families.  Every situation is personal. The fears, hopes and emotions are raw and crystal clear. There’s no jargon, no obscure, unexplained medical terminology.  Viewers might not learn that a basilar tip aneurysm is a distal bifurcation of the basilar artery, but they’ll see how a man in searing pain and his family worked with a team of doctors to find a life saving treatment. 
With these videos at their fingertips, families dealing with life threatening neurological threats will finally have a place to turn for practical answers that they can understand.

This is a copy of the Powerpoint presentation that Suzanne Marks and Tony Nino gave to the Southern California Regional Rapid Response Roundtable in January. These are the people who corporations and laid-off workers turned to as the economy disintegrated. They helped the corporations survive during the economic meltdown, and helped their laid-off employees find new employment opportunities. Now that the economy is recovering, these are the same people who can help employers find the right applicants, as well as help job seekers find the perfect jobs.
When it comes to low-cost, high-impact ways to connect employers to job-seekers, few tools are more powerful than Social Networking. There is a virtual toolbox of applications that can the reach across a broad array of demographics with remarkable results. The meteoric rise of Facebook, Twitter, Linked-in, mobile apps and sites, blogs, YouTube, e-news distribution, SMS messaging and e-surveys has led to a kind of intense personal trust and involvement formerly only attributed to the all-powerful word-of-mouth advertising and personal references.
However, to reach the majority of decision makers and influencers, you’ve got to go Mobile. According to OnlineMedia Daily, this is the year that mobile-enabled and mobile-friendly websites have gone from merely useful to essential. Our client, FWIB, the Foothill Workforce Investment Board, is embracing both social media and mobile media. Before we attended this roundtable, I did not realize how advanced FWIB was.
After our presentation, we were approached by Workforce Investment Board and Rapid Response representatives from all over Southern and Central California who said they were not allowed to use any of these tools. They were prohibited. The single most effective methods of reaching workers and employers simultaneously… for FREE!... is Forbidden. And it’s not just Facebook, Twitter, Linked-in, YouTube, e-news and SMS messaging; at least half of the representatives complained they are not even allowed to use Google! Unbelievable, but true.
As our State and states around the nation struggle to recover from the worst recession in our lifetimes, there are rules in place that undeniably slow the pace of that recovery. It is beyond me. It baffles me, but it is happening. These social marketing and outreach tools may be new, but they are not evil. At least no more evil that the hammers and screw drivers that fill our toolboxes at home. Certainly, as any self-respecting sore thumb knows, hammers can do harm. That doesn’t mean we don’t use them, especially when something needs repair.
Our State economy needs repair, and it needs it now. We have the tools to help at our fingertips. They are numerous. They are effective. They are free.
Unfortunately, they are also forbidden.

Look, Our New Gold Line Website Is On Track

Pasadena Advertising Marketing & Design has created a new content managed website for Foothill Extension Authority.

Foothillextension.org homepage

After a month of testing, The new foothillextension.org website designed by Pasadena Advertising Marketing and Design (AMD), has gone live to answer visitor's questions and point out directions simply, directly and immediately.
The Foothill Extension Construction Authority is building an extension to the Gold Line light rail that is planned to connect downtown Los Angeles to the San Gabriel Valley foothill cities, eventually extending all the way to Ontario Airport. From the website’s compelling and easy-to-navigate front page, this new design lays out the planned rail route as well as the points of interest near every city’s station along the way.
“The excitement in the Foothill Cities is growing daily, and we wanted to create a site that would justify that excitement with a graphic, interactive representation of the promise of what is to come,” explains Pasadena AMD President Suzanne Marks. “We felt is was important to capture the full spirit of the project,” adds her partner Tony Nino, “not just to help our neighbors understand the construction schedule but also to visualize the full potential of a light rail line connection to a major airport.”

Construction phase pages connect to city/station designs and nearby attractions.

“The design concept,” according to Creative Director David Ensz, “was to frame the interactive elements of the site in the graphic tradition of Plein Air artistry in the style of classic orange crate art for which the region was known.” The challenge of programming designer Luke Gschwend was daunting, “I had to create a content management system which made navigation easy and intuitive for the site visitors, yet simple to understand and update for the in-house Foothill Extension personnel."
The final site, at http://www.foothillextension.org accomplishes all of the goals beautifully. Almost all of the information visitors could want is no more than two clicks away from the home page, and for more immediate results, a search feature is available from every page.

Advertising Myopia Oopsia

When I decided to write about what I call myopia in advertising and marketing, I was pretty cocky. I've been harping about this for years, and for good reason: Business owners are often so consumed with what they think their company is all about, that they neglect to question what their customer thinks. It is so common a problem, that I spend the majority of my marketing briefs describing how customer perceptions differ from those of business owners and operators. And how to capitalize on those customer's expectations.

Whereas a business might be incredibly proud of the accuracy of their wrist-mounted, certified-quartz banded chronometer, their customers don't care unless they are told why they should.  In fact customers won't be interested in the least if they don't first know that the product in question is a watch. They have to understand what the product or service means to them personally before you can tell them that it's better than all the others. Or that it is worth paying more for. It is the classic case of “What have you done for me.”

But since I'd been dealing with this issue since I first began in advertising, more than 25 years ago, I thought I'd check to see if anyone else had ever noticed this phenomenon. And (BLAST YOU GOOGLE), it turns out somebody else had.  A certain Theodore Levitt had written a paper on what he called "Marketing myopia" some 50 years ago. According to Wikipeda, "This paper was first published in 1960 in the Harvard Business Review; a journal of which he was an editor." So, I guess, I was not all that original after all.

Can you plagiarize before reading your source material... apparently...

Now, in my defense, I was not doing advertising in the 1960's. No character at Sterling Cooper Draper Pryce was based on me, not even one of Don Draper's kids. In fact, little Sally Draper was proficient at mixing drinks long before I ever could. I’ll bet, other than occasionally being kookoo for Cocoa Puffs, I was completely oblivious to advertising.

I encountered myopia in advertising and marketing quite independently when I came across clients blithely ignoring their customers, because, I supposed at the time, customers were too ignorant to matter. I came to realize later that it was simple pride. Pride of ownership. Pride of authorship. Pride of invention, development, execution and superiority, all of which are attributes worth being proud of.  Just not to the exclusion of profits. Even the most ignorant customers have money.

So, thank you Mr. Levitt for validating my observations, um… before I was able to observe them. I guess (blushing) this would be a great time for me to finally read your paper.

Can Old Pasadena Handle Halloween? And Howl!

Yes, this year Old Pasadena is not just out to celebrate Halloween, but to make this year’s Halloween celebration the best ever. For kids of course, that’s a simple task indeed. It’s one of the highest of the high holy days in kid-dom: The day of candyCandyCANDYCANDY CANDY! But for parents, especially in this economy, it can be a bit of a trial. Especially this year when Halloween falls on a weekend. How do you handle keeping the kids entertained, for two days, on a budget? That’s where Old Pasadena comes in. First create an event that makes both days really special, then let everyone know about it – with an advertising budget that is tiny at best.

Old Pasadena Home Page featuring the Halloween Celebration

First, and most important, to make any event work you have to make it special.

Kershona Mayo, our Director of Event Marketing & Production, worked hard to organize a district wide, Halloween celebration filled with treats on both Saturday and Sunday. And it’s Free! The focus is on fun and safe, with the emphasis on fun, encompassing activities throughout Old Pasadena.

On Saturday, October 30, Old Pasadena takes over Central Park, 260 S. Raymond Avenue. There’ll be Free caramel apples for the first 200 people to arrive, then a pumpkin hunt (little pumpkins filled with candy) from 1:00-2:00 pm, and from 1:00-5:00– There’s a Halloween moon bounce accompanied by live “ghoulish” music. At the Armory Center for the Arts, just a few blocks north, they’re holding a Halloween crafts center from 1:00-5:00 pm complete with a scary animal-and-bug show and tell.

The Old Town Haunt joins in the fun with a little kid-friendly tour.

On Sunday, October 31, Old Pasadena partners with One Colorado for free store-to-store trick-or-treating along with a special Meet-and-Greet with favorite Halloween characters from 4:00-9:00 pm.  There will be free haunted photos of the kids and free screenings of Halloween cartoons in the Courtyard from 5:00-9:00. And to make even the littlest kids feel big, there will be a special youngster-friendly tour of the popular Old Town Haunt, with all the lights on and no scary screaming from12:00-4:00pm.
Pretty impressive, huh? But now that the event is in place, how do you promote it?

First of all, it’s newsworthy. So Kershona, even with limited print and absolutely no broadcast budget whatsoever, can generate millions of dollars in free airtime on TV and radio. She also fully exploits an array of social network sites from Twitter and Facebook to Yelp to generate buzz. Partnerships with our local Pasadena City College radio station KPCC, an NPR affiliate, further magnify the reach to parents.

Every participating merchant received a poster and matching postcards to hand out to customers.

Add to that select local newspaper advertising, posters all over town and free postcards for our merchants to hand out, and you have a powerful campaign indeed. Reinforcing that effort is the OPMD website. Janet Schwartz, OMPD’s Director of PR & Destination Marketing, has put not only the Old Pasadena website to work, she follows up with regular email blasts to merchants, visitors and friends of Old Pasadena. Last year, the Halloween celebration marketing effort resulted in an additional 2000 page views in the days leading up to the event.

So that’s the secret. A great event. Enthusiastic social marketing promotion. Partnerships with merchants and media outlets. And an audience of parents hungry for fun, free and safe entertainment, and of course, kids just hungry for candyCandyCANDYCANDY CANDY!

Happy Halloween everyone.

Ready, Set, Recovery! We're pointing the way.

Pasadena Advertising Marketing and Design (P-AMD) has been selected to create a new print, web and social networking campaign for the Foothill Workforce Investment Board (FWIB). FWIB provides workforce services that are invaluable in any economy and absolutely vital in today’s precarious environment. They offer a one-of-a-kind, employment lifeline that connects both sides of the workforce to what they need the most – for FREE. Until now, they have gone largely unnoticed by both the employers struggling to keep their businesses afloat, and by the great majority of unemployed desperate to find the right job. 

This is a dream project for us, because the concept essentially sells itself. Everyone wants it; everyone needs it, and it is vital to the community and the economy as a whole. The only fundamental element lacking is awareness. If prospective employees don’t know that the keys to a better life are at their fingertips, they can’t ask for them. If business owners and managers don’t know they have access to essential business survival skills and to an unparalleled pool of highly qualified talent, they can’t use them. That all of this is free isn’t even an issue. Awareness is the key, not just for now but for the long term.

As a part of this coming year’s campaign, P-AMD will create and develop a new website for the Foothill Workforce Investment Board designed to reinforce their overall marketing plan. The site will be the center of a hub of social networking sites that appeals to employers, talented potential employees, city governments, business improvement districts and chambers of commerce that stretch from Duarte to South Pasadena. 

This is not only an exciting project for all of us at P-AMD to undertake but a vital step in the revitalization of our region. A wave of recovery is coming. Nobody can tell when, but the signs are everywhere. However, the job seekers and employers of Arcadia, Monrovia, Duarte, Pasadena, Sierra Madre, and South Pasadena have to be ready for the wave when it arrives if they hope to ride it. If they jump on it too early or wait too long, they’ll miss it, and recovery and prosperity could be lost altogether. 

Job seekers need to know not only how to get “a” job, but get “the” job they want and can do the best. Employers need to know that there is a viable resource, in their own backyard, where they can find sound business advice and a pool of local, highly qualified applicants at no charge. 

That is now our task, and we can hardly wait to get started.

Pardon me while I rant about our schools

Yet another battle for Pasadena Schools.  Call it Measure CC, or the Pasadena Unified School District Parcel Tax, this is about more than just education or taxes or how wasteful or stingy our school administrators are.  Detractors make it sound like the argument is all about waste (although that waste was not apparent to the outside management audit commissioned by the cities of Pasadena, Altadena and Sierra Madre). And if it were all about waste, certainly these concerned citizens would roll up their sleeves, volunteer in the district and eliminate that waste.  But it’s not; they won’t, and I don’t want to waste ink.

No, measure CC is about community, and this community in particular.  Pasadena has a long history of doing things our way.  Making our own goals, raising our own funds and yes, rolling up our own sleeves to get things done.  Even Measure CC’s most ardent detractors have to admit our schools are improving. They say it’s because we’re following the State’s lead, which is laughable on so many different levels. It’s because Pasadena parents fought long and hard to make them better!

Pasadenans won’t be told what we can and can’t do. When there’s an emergency we respond. When we’re told something is impossible, we do it anyway. In the ‘90’s when our libraries were in jeopardy, and in danger of closing, we rose up, taxed ourselves and kept them open.  When Old Pasadena had fallen into decay so dire that you couldn’t walk down the street alone. Recovery was “impossible,” so we cantankerous band of business people got together and, yes, taxed ourselves to make things better. Anybody been to Old Pasadena lately?  Even in this economy, the shops are lively; the streets and alleyways are clean and safe, and family fun can be found around every corner within our twenty-two block district.

If the whiners about waste really want to help, come on down.  Everyone willing to roll up their sleeves and fix what’s broken is always welcome. However, until that unlikely day, here’s a reality check.  Some things are worth working for.  Some things are worth paying for. And our children and our future? There are two of them.