Doing businesses good

Over ten thousand visitors gathered for the wildly popular “Make Music Pasadena.”

On Wednesday August 17, at our OPMD first Marketing Committee meeting after measuring the success of “Make Music Pasadena,” we held an informal roundtable on the most effective ways to attract and retain customers. As the head of Marketing, I was specifically interested in how OPMD’s efforts were making the merchant's efforts easier. But we didn’t exactly ask that question. Thank goodness.

We asked, “What has worked best to attract and retain customers for your business?” The overwhelming answer was “Customer Service.” All the merchants around the table agreed. Everyone was eager to share what had worked, and, even more emphatically, what had not worked for them in their own businesses. This promised to be much more interesting that what we had originally intended, so we listened and learned.

“Paying attention to the little things,” was a common theme shared by business owners and managers from the diverse group at the table from The Melting Pot restaurant, Lula Mae boutique gift shop, Vertical Wine Bistro, Le Grand Orange Café and the One Colorado development. Another common theme was rewarding locals, residents and employees alike who spend time in Old Pasadena. The more personal the approach, the better.

On the other hand, impersonal discount aggregators such as Groupon were roundly dismissed. Customers who came in to use their Groupon discounts were almost never seen again. To make matters worse, the merchants only received 25% of the value of the service or merchandise and the 8 ½ x 11 computer print-out coupons were perceived as tacky and awkward to use. According to Online Media Daily, we weren’t the only people to notice.

Personal coupons, and targeted neighborhood discounts such as Lula Mae’s “Lula Bucks,” Le Grand Orange’s Monday and Tuesday Neighborhood Nights, Vertical Wine Bistro’s Burger Night Thursday and Melting Pot’s Rewards Program paid off consistently with a wealth of return customers. And unlike Groupon customers, local customers taking part in local restaurants' promotions tipped their waiters.

When we finally asked our merchants if the OPMD events helped them, they were effusive with their praise. “Make Music Pasadena,” “Pasadena Restaurant Week,” “Summer Film Festival” “Happy Hour Week” and our “Art Night” entertainment had all positively affected business. Everyone was excited about the “Locals Only Thursday” promotion running in September and October. In fact over 50 Old Pasadena businesses have signed on to be a part of it.

Personal touch. Customer Service. Catering to friends and neighbors. As much as we at OPMD would like to believe that we are the driving force in Old Pasadena business, apparently doing good business is still what does businesses the most good.

Here Comes The Neighborhood!

Open the doors and seize the day. That’s what they’re doing in Old Pasadena every Thursday for the months of September and October. Over 50 Old Pas merchants will offer special discounts and promotions to Pasadena residents as well as those who work in Pasadena during Old Pasadena’s Locals Only Thursdays.

From the home page of the website to signs throughout the district, locals are directed to savings

Due to the success of last year’s event, Locals Only Thursdays is being extended to two months this year beginning September 1.  We fully expect to draw thousands of Pasadena residents, business people and employees to Old Pasadena to enjoy a wide range of in-store giveaways and promotions.

Restaurants; stores; coffee, tea and dessert shops; spas and beauty salons throughout Old Pasadena are offering special giveaways and exclusive savings including Banana Republic, Forever 21, The Body Shop, Verizon Wireless, Eileen Fisher, The Sofa Company, The Luggage Room Pizzeria, Stats Floral Display, Vertical Wine Bistro, Lula Mae, Distant Lands and Sushi Roku, among others. They are offering thousands of dollars in savings and many are offering free gifts to customers.

As head of the Old Pasadena Management District Marketing Committee, I get to congratulate Kershona Mayo for her excellent work in organizing this event, and Janet Swartz for her online marketing. I love how good they make me look. Wow times 2. But in truth, we really do have a lot of great stuff to work with.

Old Pasadena has always been a great place to live, work and shop, and now, it’s even better.   For more information including a download of all the exclusive special offers, giveaways and promotions please visit www.oldpasadena.org/localsonly.

Success doesn’t take a miracle in Old Pasadena.

In the spirit of full disclosure, I admit I am biased. I am a Pasadena Advertising owner and the chairman of the Old Pasadena Marketing District (OPMD). However, I’ve heard more than my share of comments about Old Pasadena leading a charmed life, and I think it’s time for a little reality check.
Times are hard, and doing business anywhere is a challenge, but as far as Old Pasadena is concerned, the rumors of the economy getting better seem to be true. Like anywhere else, to take full advantage of that, you not only have to work harder, you have to work smarter, and in Old Pas, we also work together. Cooperation is what gave Old Pasadena its start in the late ‘80s, and it’s what is keeping us ahead of the curve today.
This was a very good Holiday season for our 22-block district. Even though we don’t have all the figures in from all the stores, we can see that our garages were consistently at full capacity, unique visitors to our web site nearly doubled from last year, and merchants have come to us with thanks and stories.

Marci Christianson, proprietor of LulaMae, an award-winning Old Pasadena gift boutique saw a dramatic increase in profits over last year. She is not only a smart merchant but also an active marketer. Since OPMD research had predicted that virtually all our customers would be spending less, she changed her product line to take full advantage the situation. To attract more customers, she participated in all our holiday events beginning with the Halloween, Trick’’n’’Treat weekend. To maximize her visibility with limited ad funds, she developed a web site as fun and quirky as her store. She linked it to the OPMD site, offered on-line coupons from both sites, then gave the coupon discount to all her customers, whether they knew about them or not. “I see the look in their eyes when they get the added discount. I know they’ll visit my site now, and they’ll come back to the store.”

Andrea Auman, owner of Crowned Studio salon not only experienced a 35% increase in business, she did it overcoming an additional challenge. In the middle of the worst recession in anyone’s memory, she decided to move and start up her business all over again. “It was the best possiblee timing as far as I was concerned, “she remarks, “I knew my best customers would follow me, and with Pasadena rents at an all time low, I knew I could find a great place in a great city." Andrea not only took full advantage of the OPMD web connections and events to bring in customers, she started up networking and cross-promotional events of her own. To maximize her electronic presence Andrea links to her partners and fellow merchants from her home page and maintains Facebook and Twitter accounts and a blog.
As diverse, and sometimes eccentric, as the merchants of Old Pasadena are, all of our success stories share this aspect of working harder, working smarter and working together. No magic potions (that we know of), no lucky Leprechauns, and no behind-the-scenes buyouts or bailouts have been employed to give us the upper hand. Just Good research, good marketing and good business. The Old Pasadena Management District is proud to be the hub of this activity, and is working hard to keep giving our merchants and business owners ahead of the game.

How Old Pasadena scares up customers in hard times

FREE candy!

Well, that about covers it. G’night folks. I’ll be here all week.

O wait. Free candy isn’t enough. Not in this economy. Lemme ‘splain.

On Halloween night, our Old Pasadena merchants will continue their long-standing tradition of opening their doors to kids for the district’s Store-to-Store, Safe Trick-or-Treat Night. Every year, hundreds of handfuls of free candy are doled out to the costumed kids of Pasadena. However this year, the Old Pas marketing committee suggested that the merchants add a little twist. The scope of the Halloween festivities will be expanded to include a full month of specials leading up to Halloween, and on Halloween Day, our merchants will be adding special treats for the long-suffering, too-long ignored Trick-or-Treaters’ moms and dads.

This year, select Old Pasadena stores and restaurants will be treating Grown-ups to hundreds of dollars in savings. Plus, the streets and alleyways will be filled with wandering spooks, a free, haunted photo booth, and more. On October 31, participating merchants will beckon visitors with Trick-Or-Treat signs in store windows. A photographer will take free haunted pictures of the kids in costumes among hundreds of pumpkins in the One Colorado Courtyard. Throughout the celebration, guests will also enjoy a unique opportunity to meet and greet with various popular (and non-threatening) Halloween costumed characters.

Of course, this expansion of the traditional Old Pasadena Halloween festivities is a rather naked attempt to get the parents of those cute little characters to come back and shop here. Oddly, this is the first year that the Old Pas merchants have taken advantage of their Trick-or-Treat Night candy give-aways to promote themselves. Perhaps the abysmal economy has something to do with this epiphany, but ironically, today the MediaPost “Engage:Gen Y” blog advised marketers “Don't Be Afraid To Embrace The Potential Of Halloween.”

Blog author Jason Bakker, inspired by a memorable, late Halloween night “visit” of some unruly teen candy addicts, wrote, “The more I looked into it, the more I realized how much fun there is to be had out there. Youth marketers should know that Halloween for college students is always a bull market, and for a very small amount of time each year, they need look no further than the local haunts if they want to reach this demographic.”

Of course, his target audience is not the same one that the merchant’s of Old Pas are trying to attract. However, the fact remains that Halloween, along with being a high holy day of pre-teens and their dentists, has a substantial potential to bring returning traffic back to eager store owners and restaurateurs. If the spike in hits on the Old Pasadena web site is any indication, that potential is working its Halloween magic.

To the Old Pasadena Marketing District staff and my clever marketing committee members, allow me to say, BOO!